Amazon Services FAQ

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As part of our Annual Maintenance Contract (AMC), Digital Links manages the IT infrastructure of client companies, right from IT support to security and storage solutions. Every company irrespective of their size and infrastructure, will at some point of time, need to hire service providers who can manage their IT networks to prevent any issues that might happen from time to time. It is always best to have the contact numbers of these service providers because you can clear all those issues as soon as possible.

We provide our services throughout the UAE, and are already extending and establishing in other places. The benefits of our AMC services are

01

Access to a specialist team

All our software and hardware engineers are expert professionals with years of experience behind them.

02

Cost-effective solution

When your existing technology shows signs of a problem, you need an expert team to understand what went wrong and correct them. We have all the technology to fix your problems and we provide our service for an affordable fixed monthly fee.

03

Strategic IT planning

We present tailored strategies to keep your IT systems in optimal working condition. There will be an Account Manager to ensure the strategies are correctly aligned with your business goals, and we will hold regular meetings with you, to review this.

Why do you need an IT AMC provider?

As a leading IT AMC provider, we will act as your right arm when it comes to IT support and services. Just call us when you have any problems with your networks, storage solutions and infrastructure, and we will get that cleared for you instantly. This means you don’t have to worry about your networks or infrastructure because that will be our responsibility. We have a well-trained and highly-certified team to help smooth out all the wrinkles.
We can take care of all the technology and operational structure of your business. This is definitely much better than having your own internal IT department because we come fully equipped with all the experts, infrastructure and technology.

Access to a specialist team

All our software and hardware engineers are expert professionals with years of experience behind them.

Cost-effective solution

When your existing technology shows signs of a problem, you need an expert team to understand what went wrong and correct them. We have all the technology to fix your problems and we provide our service for an affordable fixed monthly fee.

Strategic IT planning

We present tailored strategies to keep your IT systems in optimal working condition. There will be an Account Manager to ensure the strategies are correctly aligned with your business goals, and we will hold regular meetings with you, to review this.

Business Continuity and Protection

When you hire an MSP provider, you are not getting just any IT support team. As an MSP provider we are an entire team providing different, all encompassing services including repairs and maintenance, data backup, data security, disaster recovery. Enjoy peace of mind because we can handle all that comes. It doesn’t matter what happens, we are ready to face all unexpected and unforeseen circumstances when it comes to data – power outage, system hacks, network failure, you name it. We have the infrastructure to bring your systems back to normalcy.

Who benefits from hiring IT AMC UAE providers

It doesn’t matter if you run a small startup or a flourishing business, having an IT team to manage the infrastructure when there are some issues, would take a huge load off your shoulders. It is an individual discipline in itself and would help you align your IT goals with your business goals.
Anybody can benefit from our services. Here are some examples, some sectors we already serve: Packaging sector, Construction and Civil Engineering, Food Processing Industry, Food Packaging industry, Schools and Colleges, Design sector, Logistics, Distribution and Supply Chain, Non-profit organisations, Public Relations, etc.

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Our task is not to provide you the best IT solutions and assisting you in the day to day functioning of the IT systems, the focus is to proactively assist you, so that means we also offer !

Networking Server

We provide network maintenance and management services that would ensure complete working of the systems and servers, with no hitch or error. We can help
you keep the networking server software updated, so it will run smoothly with no data loss or downtime. We also focus on uniquely tailored solutions for all kinds of networks utilising your business, including data centres, cloud, network stack and other network infrastructure. With our network management services, your IT internal team will have less of a workload, and they can focus on other aspects of IT.

Firewall and Network Security Device management

We can analyse and check for any loopholes in the firewall and network security devices and do vulnerability checks
to ensure the systems are free from hacks and intrusions. We can address any challenges in them, and improve network security. We provide reliable and secure managed network services in UAE, and have an exceptional team to manage your networks. As part of our services, we assess your complete IT environment, and your entire list of assets and check the following – network security, timeliness of the software, hardware life-cycle, cloud services and applications. With our Device Management services, you can enjoy the performance of having the best IT solutions, roll out apps and other services without a hitch, and everything will be planned without any last minute rush.

Desktop Support

Our AMC covers desktop support, its performance updates, security updates, patches and we will check your system for any new software that needs to be configured.
Our services will improve the hardware’s life and enable you to make use of your assets to its optimal capacity.

Server Backup and Data Restore

We provide the best services when it comes to server backup and data restore. We know how important data is to you, so we adopt the best technologies in data
management and backup to keep them safe.

Server Virtualisation

One of our services includes Server Virtualisation, the process of dividing physical servers into multiple and isolated virtual servers. Each of these systems become independent and have their own OS.

Email Security and Management

We can help with email security and management to protect all your email accounts, its content and communication against all kinds of unauthorised usage and access.

Storage Solutions

We are experts at managing Storage Solutions so you can store all your computer data in various digital formats. This can help you access your data materials from anywhere.

Data centre setup and maintenance

Don’t worry about any kind of equipment downtime when you have timely data centre maintenance. You mitigate any risk when you have a partner that can address and crush any risks or issues that might arise.

Antivirus and Malware Protection

With this protection system, your devices and systems will be scanned for analysing any threats so they can be removed. Through antivirus and malware protection,
you don’t have to worry about any virus attacks, thereby protecting not only your data, but your customer’s sensitive data and personal information too.

PABX (United Communications) Support

We provide Private Automatic Branch Exchange (PABX) support so there will be no break in the communication systems. This system connects internal and external callers
with the switchboard and happens automatically. Our job is to ensure that it’s smooth and convenient.

Periodic patches upgrade and Security Updates

However hack-proof your systems are, there is always a chance that something might crop up and hit the system. You need a good and trusted partner to fix those
vulnerabilities right away.

Proactive Health Check Services n

We know you need to make the most of your IT investment, and with our Proactive Health-check services, you can completely be relieved because all your business activities will go as smoothly as ever. We will analyse your equipments so they will be in perfect working order all the time.

Ensure Regular Backup on-premises and cloud

Get ready for low-cost services! With our regular data protection services by backing your data on both on-premises and in the cloud, you have nothing to worry.
Cloud backups provide an extra level of protection for your data, so even if something happens and the data is lost, it will always be there on the cloud.

Technology Advisory & Consultation

We provide technology advisory and consultation services so in case you are in doubt, or have some problem working the equipments or systems, we can provide the
guidance to solve critical enterprise challenges. We have highly experienced tech advisors who can clear your issue and get you back running as soon as possible.

Managed Services

We provide reliable and secure managed network services in UAE, and have an exceptional team to manage your networks. We can help meet the demands of an emerging digital ecosystem and landscape.
This has increased the heterogeneity in the networks, with more touch points being added to cater to the demands of an ever increasing customer base.

The IT landscape is constantly changing, so you need to be at the forefront of them all to know where and how to accommodate the new changes to benefit your business.

Get in Touch With Us
hello@digitallinkspro.com
+971 524723407

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